General FAQ's

Here are some frequently asked questions about HoneyGrids.

What do you do?

We work with photographers and videographers to create custom light shaping tools. We pride ourselves in listening to our customer's needs, then creating a solution that exceeds their expectations.

What is your Mission Statement?

HoneyGrids is committed to listening to photographers' and videographers' needs and then using our expertise to design the best light shaping tool available, at a reasonable price.

Do you make custom grids?

Yes. We've made many different shapes and sizes of grids for our customers. Some of the shapes include round, square, rectangular, and octagonal grids.  Please see our Custom Grids FAQ's page for more information.

Where are you located?

HoneyGrids, Inc. is located in Hendersonville, NC.

Where do you ship?

We ship worldwide.

What shipping carriers do you use?

We primarily use UPS and USPS, but we also use FedEx and DHL.

What payment methods do we accept?

We accept Master Card, Visa, American Express, Discover, and PayPal.

What is your refund policy?

In the event that a product just isn't for you, send it back within the first 30 days of purchase for a full refund, excluding any shipping charges. For items for which we offer free shipping, our standard shipping charges will be deducted from the refund.

What is your return address?

1007 Keith Street, Hendersonville, NC 28739

Who are some of your clients?

Past and current clients include LiteGear, ETC, Intellytech, RotoLight, Chroma-Q, 20th Century Fox, Kaufman Astoria Studios, Mola, and Promark Brands.

I've seen a company on EBay selling similar products.  Is that you?

Yes, we're on eBay.  Our store name / username is HoneyGrids.